South Dakota State University (SDSU), located in the charming and vibrant city of Brookings, is seeking an energetic and detail-oriented individual for the position of Customer Service and Business Operations Assistant within the Student Life Building Services team. This role is pivotal in ensuring that housing operations run seamlessly, enhancing the experience for students, staff, and visitors alike. South Dakota State University
Nestled in the heart of South Dakota, SDSU is the state’s largest and most comprehensive university, providing a beacon of educational excellence with a wide range of academic programs and boasting over $94 million in annual research expenditures. This vital role is based in Brookings, a city known for its community spirit and attractions that cater to families, students, young professionals, and retirees. The community is a perfect blend of innovation and tradition, offering a thriving environment where the university plays a central role.
The primary function of this role is to enhance the operational and financial protocols of Student Life Building Services (SLBS). SLBS is instrumental in maintaining the residential structures within SDSU and is dedicated to creating secure and welcoming living and learning environments. Responsibilities include managing the work order system, assisting in financial reporting, and providing exemplary customer service. This blend of front-line interaction and administrative duties makes the role exciting and diverse.
Brookings, South Dakota, is more than just a location; it is a community where the university’s mission extends beyond education. It embodies collaboration, innovation, and enriching experiences, making it an integral part of South Dakota’s landscape. The successful candidate will become an essential link in fostering this sense of community and continuity.
Role Responsibilities:
- Manage and streamline the work order system, ensuring that all maintenance and preventive care activities are documented and efficiently addressed.
- Support strategic financial operations by overseeing budget maintenance, procurement processes, and analyzing operational data for informed decision-making.
- Deliver high-quality customer service at the Housing Facility Shop, serving as the primary point of contact for students, staff, and campus visitors.
- Coordinate with other departments and external partners to facilitate large-scale projects and manage logistics efficiently.
- Contribute to an organizational culture of proactive maintenance by setting and monitoring preventive maintenance deadlines.
- Ensure confidentiality and accuracy during the Request for Proposal (RFP) and Request for Information (RFI) processes.
In addition to an attractive starting salary of $21.41 per hour, SDSU offers a comprehensive benefits package that includes medical and dental insurance, flexible benefit plans, a robust retirement plan with 6% matching contributions, and paid holidays. Employees enjoy a generous 10 hours of annual leave each month, 9.34 hours of sick leave, and access to ongoing professional development opportunities, including reduced tuition rates for courses at South Dakota academic institutions.
Applicants should have a solid base in general office procedures and customer service, alongside proficiency in Microsoft Office applications. A valid driver’s license is required, as the position may involve travel and participation in events that occur outside standard work hours.
Application Process:
Prospective candidates are encouraged to apply via the SDSU online employment portal. Applications must include a cover letter, resume, and a list of three professional references. The selection process involves verification of credentials and a background check to comply with university policies. SDSU’s commitment to a tobacco-free and drug-free environment ensures a healthy workplace for all staff and students.
Contact HR for accommodations or if you have questions regarding the online application process. Prospective applicants can learn more about this exciting position and the impactful work at SDSU by visiting SDState’s official website.
In conclusion, this opportunity at South Dakota State University not only offers a career but also a chance to be part of an inspiring community in Brookings, contributing to the state’s educational excellence while enjoying its welcoming environment and cultural richness.